Privacy Policy

Effective Date: July 28, 2026
 

Imago Dei ("we," "us," or "our") is a registered welfare organisation (WO382) operating in Namibia. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner.
 

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
 

1. Information We Collect

We may collect personal information from you in various ways, including when you visit our site, fill out a form, or communicate with us.
 

• Contact Information: Name, email address, phone number, and company/organisation name (e.g., when you fill out a "Contact Us" or inquiry form).

• Donation Information: When you contribute financially, we collect transaction details. Once our online payment portal is live, credit card or banking information will be processed securely by our third-party payment processors (Bank Windhoek); Imago Dei does not store your full financial credentials on our servers.

• Tax Certificate Data: For corporate citizens and individual donors requesting tax certificates, we may collect identification numbers or company registration details necessary to comply with Namibian tax regulations.

• Technical Data: IP addresses, browser types, operating systems, and website usage behaviour collected via cookies and analytical tools.
   

2. How We Use Your Information

We use the information we collect to fulfil our mission and provide you with a seamless experience. Specifically, your data is used to:
 

• Process and track financial contributions and allocate them to your chosen projects.

• Issue official tax certificates to individual and corporate donors.

• Manage relationships with our partner agencies, project leaders, and corporate citizens.

• Respond directly to your inquiries, volunteer requests, or partnership applications.

• Send organisational updates, annual reports, and newsletters (you can opt out of marketing communications at any time).

• Monitor website performance and improve user experience.
   

3. Data Protection and Management

We value your trust. Your contact data and interaction history are managed securely within our system. Access to this information is strictly limited to authorised Imago Dei personnel who require it to perform their organisational duties.
 

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
 

4. Sharing Your Information

Imago Dei does not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:
 

• Third-Party Service Providers: We share data with trusted partners who assist us in operating our website, conducting our business, or servicing you (such as secure payment gateway provider), provided those parties agree to keep this information confidential.

• Legal Compliance: We may disclose your information if required to do so by Namibian law, regulation, or legal process (e.g., reporting requirements for registered welfare organisations).
   

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us understand website traffic and save your preferences for future visits. You can choose to disable cookies through your individual browser settings, though doing so may affect the functionality of certain areas of our site.
 

6. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to any inaccurate data, or request that we delete your personal details from our systems (subject to our legal data retention obligations for financial and tax auditing).
 

7. Changes to This Privacy Policy

Imago Dei reserves the right to update this Privacy Policy at any time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
 

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Imago Dei Welfare and Poverty Relief

• Registration Number: WO382

• Email: imagodei.office@gmail.com

• Phone: +264 81 383 4217

• Website: imagodei.com.na